Terms and Conditions
These Terms govern your use of DeskCrew's services and website at www.deskcrewsystem.com. By purchasing or using our services, you agree to these Terms.
1. Our Service
DeskCrew provides answering and follow-up services for HVAC companies. We answer calls on your existing business phone number through call forwarding, capture and log leads, follow up on estimates, request reviews after completed jobs, and send you activity reports. Our services are offered exclusively to heating, cooling, refrigeration and ventilation businesses.
2. Getting Started — Build-First
You pay nothing to start. After you complete a short intake form, we build and test your full system at no cost. We run a 13-point check and you review it. Only after you approve the working system does the setup fee apply and your service go live.
3. Pricing and Billing
- Setup fee: $997, one time, charged only after you approve your completed system.
- Monthly service: $197 per month, beginning after setup is complete.
- Payments are processed by our payment provider. Monthly billing recurs automatically on the same day each month from your activation date.
- Prices are in US dollars and exclude any applicable taxes.
4. Cancellation and Refunds
- There is no contract. Your service is month-to-month and you may cancel at any time with a single message.
- If you cancel mid-cycle, your service remains active through the end of the billing period you have already paid for. Partial months are not refunded.
- The setup fee is non-refundable once your system has been approved and activated, as you only pay it after reviewing your working system.
5. 30-Day Performance Guarantee
If your first 30 days live do not capture at least 3 jobs you would otherwise have missed, you may cancel with one message and owe nothing going forward. We track your numbers from day one and share them with you weekly.
6. Non-Payment
If a payment fails, we will attempt to contact you. If the balance remains unpaid after 7 days, we may suspend your service until payment is resolved.
7. Your Responsibilities
To keep your service working, you agree to:
- Keep call forwarding active on your business line;
- Provide accurate and current information about your business, services and availability;
- Respond to urgent lead alerts we send you;
- Complete and maintain your own US carrier messaging registration under your business's own tax ID, where text messaging features are used;
- Use the service only for lawful purposes and only for your own business.
8. Acceptable Use
You may not use our services to send unsolicited messages, to contact people who have not consented to hear from you, or for any unlawful, deceptive or abusive purpose. You are responsible for the content of communications sent on your behalf and for complying with applicable messaging and telemarketing rules.
9. Your Data
Leads, call recordings, transcripts and customer records generated through your account belong to you. We process this information on your behalf to deliver the service, as described in our Privacy Policy. If you cancel, you may request an export of your data.
10. Our Intellectual Property
The systems, workflows, scripts, configurations and materials we build and use to deliver the service remain our property. Your subscription gives you the right to use the service while it is active; it does not transfer ownership of the underlying system. You may not copy, resell or reproduce it. This does not affect your ownership of your own data as described above.
11. Service Availability
We work to keep your service running continuously and monitor it actively. However, our service depends on third-party telephony, messaging and hosting providers, and we do not guarantee uninterrupted or error-free operation. We do not guarantee any specific number of leads, jobs, reviews or revenue.
12. Limitation of Liability
To the maximum extent permitted by law, our total liability arising from or related to the services is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental or consequential damages, including lost profits or lost business opportunities.
13. Termination by Us
We may end your service with 30 days' notice. We may suspend or end it immediately if you breach these Terms, use the service unlawfully or abusively, or fail to pay.
14. Changes to These Terms
We may update these Terms from time to time. The effective date above reflects the latest revision. Continued use of the service after an update means you accept the revised Terms.
15. Disputes
If a disagreement arises, we ask that you contact us first at hello@deskcrewsystem.com so we can try to resolve it directly and in good faith. Most issues are resolved quickly this way.
16. SMS Program Terms — DeskCrew Demo Follow-Up
Program name: DeskCrew Demo Follow-Up
Program description: When you voluntarily call the DeskCrew demo phone line published on www.deskcrewsystem.com, you agree to receive follow-up text messages from DeskCrew about that demo call. Messages are limited to following up on your own inquiry — confirming your request, answering questions, and offering to schedule a consultation.
Message frequency: Up to 3 messages per demo inquiry. This is not a recurring subscription program.
Message and data rates may apply. Your mobile carrier's standard message and data rates apply to all messages sent and received.
How to opt out: Reply STOP to any message at any time. You will receive a final confirmation message and no further texts.
How to get help: Reply HELP to any message, or contact us at hello@deskcrewsystem.com.
Carriers are not liable for delayed or undelivered messages. Delivery is supported on major US carriers and is subject to carrier availability.
Privacy: Your information is handled according to our Privacy Policy at www.deskcrewsystem.com/privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.